Privacy Policy

Birch Coffee ("Birch," "we," "us") operates wholesale.birchcoffee.com. This policy explains what information we collect through this site, how we use it, and the choices you have.

Information we collect

• Inquiry and application forms: name, business name, email, phone, business type, partnership type, estimated volume, location, and — on the full application — billing and shipping addresses, entity and tax details, W-9 and resale certificate uploads, payment preference, and signature.
• Customer accounts: sign-in email, contact details, delivery and billing addresses, equipment details and photos you upload, and order history.
• Automatically: device, browser, pages visited and referring links, collected via cookies and similar technologies, including Google Tag Manager, Google Analytics/Ads and the Meta Pixel.

We do not collect full payment card numbers through this site.

How we use it

• To respond to inquiries, prepare quotes and send sample packs.
• To review applications, open and manage wholesale accounts, and process orders.
• To send account and order emails, and — where permitted — occasional wholesale updates.
• To measure and improve our site and advertising.
• To meet legal, tax and accounting obligations.

How we share it

We do not sell your personal information. We share it only with service providers who help us run the business (hosting, email delivery, CRM/marketing tools, analytics and advertising platforms), when required by law, or as part of a business transfer.

Cookies and advertising

We use cookies and pixels to understand site traffic and measure ads. You can block or delete cookies in your browser, and manage ad personalization at adssettings.google.com and in your Meta ad preferences.

Retention and security

We keep information as long as needed for the purposes above or as required by law. Tax documents and uploads are stored privately and shared only via time-limited links with our team.

Your choices and rights

You may request access to, correction of, or deletion of your personal information, and unsubscribe from marketing emails at any time using the link in the email. Depending on where you live (for example California), you may have additional rights; we will not discriminate against you for exercising them.

Children

This site is intended for businesses and is not directed to children under 16.

Changes

We may update this policy and will post the new date above.

Contact

Birch Coffee, New York, NY — wholesale@birchcoffee.com